Frequently Asked Questions

We have put together a list of frequently asked questions we commonly get asked by our clients in order to help you out. If your question is not answered here, please feel free to contact us and we will answer your question as soon as possible.

Where is the Genie Design Group?

We are located in Rowville, Melbourne Australia but we service worldwide.

What exactly do you do?

We do lots of different design work. Some of the services we offer are web design, graphic design, printing and more. Take a look at our complete services list for more information.

Do you do free work for churches, charities and not-for-profit organisations?

Yes we do 🙂 Contact us to enquire!

Do you offer website maintenance?

Yes, we can come up with a website maintenance plan for you. A website maintenance plan mostly consists of timely backups of your website files, renewal of your domain name, renewal of your web hosting and minor changes of your website if need be. Please contact us to discuss your options and have a maintenance plan catered for you.

Once you build my website, can I edit it myself?

Yes, most if not all of the websites we make are built on a Content Management System (CMS). A content management system allows you to login to your own portal where you can add,edit pages, content, images, etc. We only use well known content management systems that provide the best support, reliability and security. Please contact us to discuss your content management system driven website.

How long does a website normally take to build?

This is a very hard question to answer. There are a lot of variables when it comes to the build-time of a website, such as: the type of website being built, whether other services are required such as graphic design or photography, the time taken for the client to provide us with their current logos, content, etc. Typically, a static informational website would take around 7 days; possibly less, possibly more. Please contact us with your requirements and we will be able to give you a rough estimate of the time needed for your project.

Can you build online stores (eCommerce) websites?

Yes we can. Take a look at our portfolio to see some of our website work. If you are interested in having an online store/ecommerce website built, please contact us.

How much does a website cost?

This is another very hard question to answer. There are a lot of variables when it comes to the cost of a website, such as: the type of website being built, whether other services are required such as graphic design or photography. Typically, a simple website could cost as little as $299. Please contact us with your requirements and we will be able to give you a free quote of the costs involved for your project.

Do you just build new websites or can you update my current website?

We do both 🙂

I am not in Australia, can you still help me?

Of course we can. We are more than happy to communicate via phone, email or even Skype. Contact us to talk about your next project.

How many employees work for the Genie Design Group?

The owner Michael, is the only full time employee of the Genie Design Group. All other members of the team are only hired on a per-job contractual basis as they are required. This allows us to keep costs to a bare minimum for our clients. You only pay for what you need so you are not ‘covering wages’. Contact us to see how afforable we really are.

Do you do really hard stuff like database driven websites?

Yes we do, just contact us with your needs and we can go from there.

Do you outsource work overseas

We are successful because 100% of our focus is on our clients needs. All of our work is done in-house, we do not outsource overseas or look for lower quality solutions. We firmly believe that we can offer affordable, quality solutions without outsourcing our work.

Do you have some previous work I can look at?

Yes, please check out our portfolio to see some of our previous work.

I need a better search engine ranking, can you help?

Yes we can, this is a service that is called ‘Search Engine Optimisation’ or ‘SEO’. This is a service that increases your search engine ranking so that you would be higher up in search engine results when keywords pertaining to your business are entered in search engines such as Google, Yahoo & Bing. Please contact us for a free SEO consultation or quote.

Do you build iPhone and other phone apps?

Yes we can. Please contact us to discuss your app needs.

Do you build mobile friendly websites?

Yes we do. Most of the websites we build will look and work great on all devices from desktops to phones. This is what is called ‘responsive’ design. It allows a webpage to change depending on the device and screen size it is being viewed from. Just like this website, it changes depending what device or screen size it is being viewed on. If you are viewing our website on your desktop computer, go ahead and re-size the browser window and you will see the website change so that everything fits nicely. Please contact us to discuss your mobile website design needs.

Do you create promotional clothing and work wear

Yes, we can have work wear and all types of promotional clothing designed and made for you. These can either be printed or even better, they can be embroidered for durability and professionalism. We can create lots of other promotional materials such as lanyards, keyrings, hats and more. Please contact us to discuss your promotional printing/embroidery needs.

Do you print things?

Yes, we do almost any type of printing you can think of, such as: business cards, flyers, posters, stickers, etc. Please contact us to discuss your printing needs. We use the highest quality printers who only use the best materials to ensure you always get the best final product possible. From a cost-efficient and quality point of view, we do not do the printing ourselves. All printing is outsourced to an Australian printing company who we work with on a wholesale level. This allows us to pass the massive printing savings onto our clients.

Do you do small one-off jobs like designing or printing birthday or wedding invitations?

Yes we definitely do! No job is too big or too small. Please contact us to discuss your design and printing needs.